How do I contact DuneBuggyCrew.com?
What do I pay for shipping?
How is my order shipped?
How long does it take to ship my order?
How do I pay for my order?
Do you charge my credit card at the time I place my order?
Can I pay by check?
Do you accept COD orders?
How do I know that my order is received and that it is correct?
If I order more than one item, will they all arrive at the same time?
Will you ever have back orders?
Can I return my purchase?
What happens if the product is damaged during shipping?
Do I pay sales tax on my purchase?
How do I know that the color I see on screen is accurate?
Do you share my information with anyone?

How do I contact DuneBuggyCrew.com?
Contact Us Page - Click Here
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What do I pay for shipping?
We pay the shipping on all Free shipping promotion purchases as long as you live in the continental United States. Please see our shipping information on each product page under the "Shipping Tab" for further details. All orders will be shipped using one our of freight carriers. Once your order has shipped, standard delivery time is 4-10 Business Days. We will send you a delivery confirmation email to confirm the shipping date and provide you further details. Free Shipping Promotion: No additional shipping charges. Includes Lift Gate Service! Residential Service. Delivered to your home. Notification Service! Trucking company will contact you to schedule your delivery appointment that is most convenient to you.
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How is my order shipped?
We ship your "Free Shipping" purchase via freight carriers, which means that once your order is shipped it will generally take five to ten business days. Please keep in mind that all our products are shipped directly from our warehose or manufacturers to shipping address. Depending on the size of the items purchased, we will use either Federal Express, UPS, or in the case of larger items a freight company. Free Shipping Promotion: No additional shipping charges. Includes Lift Gate Service! Residential Service. Delivered to your home. Notification Service! Trucking company will contact you to schedule your delivery appointment that is most convenient to you.
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How long does it take to ship my order?
It depends on the particular product you order. Most Dune Buggies ship the within 2-7 days additional time may be added for custom upgrades such as paint or upgrade parts. If your item is out of stock or delayed, we will notify you via email or phone.
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How do I pay for my order?
Most of our customers pay by credit card. We accept Visa, MasterCard, American Express, Discover, and through our secure server. We also offer other financing options. Please see financing options for more details.
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Do you charge my credit card at the time I place my order?
We will charge your credit card or payment type 100% when you checkout on our site.
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Can I pay by check?
Yes, send us an e-mail explaining what you'd like to order. We will then send you an invoice that you can pay. We will wait until your check clears the bank before we ship. If you require that your order be processed more quickly, send us a certified check or money order and we will enter your order immediately.
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Do you accept COD orders?
We cannot accept COD orders. All orders must be paid in full prior to delivery.
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How do I know that my order has been received and that it is correct?
We will confirm your order by e-mail with an Order Confirmation Email. Please carefully check that all of the information on the order is correct including shipping address, phone number, product details of all of the items. If there are any errors, please notify us immediately. Here is how it works:
1. Complete your order on DuneBuggyCrew.com.
2. We will charge your credit card and submit your order to shipping department. We will send you an email confirming your order and provide you with an order reference number.
3. When your order ships, we will send you an email with a scheduled delivery date along with a the freight carriers information. The freight company wil call you to schedule a delivery date. For accessories we will send you a tracking number to track your package via UPS or Federal Express. A tracking link will not be included with USPS shipments.
4. At any time you can contact a customer response specialist who can answer questions about your order.

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If I order more than one item, will they all arrive at the same time?
Our manufacturers ship from different factories. Some products are made up of multiple components that come from different shipping points. These components may arrive on different days.
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Will you ever have back orders?
Although most of our products are instock sometimes an item you order will temporarily be out of stock. If it is, we will notify you via e-mail. We will let you know when the item is expected to be back in stock. We will also provide the option of canceling your order or allowing us to ship it when it is back in stock. It's up to you.
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Can I return my purchase?
We are certain that you will be pleased with your purchase. If you are not satisfied, you may return it for a refund within seven (7) days of the receipt of your order. Please view our RETURN POLICY for further details. We must authorize all returns prior to shipping. Please e-mail or contact us prior to shipping and we will provide a Return Authorization Number along with shipping instructions. Returned items must be shipped to us in their original condition and packaging without any usage, within 14 days of receipt. We recommend that packages be sent back with the orginal freight carrier> However, you may use the carrier of your choice. All returns must be insured for the value of the returned item(s). No returns will be accepted C.O.D. or if they are uninsured. The cost of "Free Shipping" is not refundable and will be deducted from the amount of your refund. We will charge a restocking fee for all returns. DuneBuggyCrew.com will email you a Return Authorization Acceptance (RAA) email that details your total credit. The RAA will be issued upon completion of an inspection of your returned item(s). Please see our complete return policy for more details.
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What happens if the product is damaged during shipping?
All of our vehicles pass a rigorous inspection before shipment to insure that they are completely functional and free of any damage. Our products are packaged in such a manner that they will arrive at your home in almost all cases without damage. In rare occasions, shipping damage may occur. Therefore any damage to the motor powered vehicle has occurred during the shipping process. If your order arrives damaged, please accept the order and make a notation on the freight bill that there was damage. UPON RECEIPT, PLEASE FULLY INSPECT YOUR VEHICLE FOR DAMAGE. If you receive a damaged vehicle, you must contact us within 3 Days of receipt, so we can file a damage claim with the freight carrier and make arrangements to fix or replace your damaged vehicle (This is up to our discretion based on the damage). We may require you to take digital photos of any damage that has clearly occurred in the delivery process.
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Do I pay a sales tax on my purchase?
As a California business, we must add applicable sales tax to your order if you are located in the state of California. If you live outside of California, you are responsible for complying with any applicable sales taxes in the state in which you live.
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How do I know that the color I see on screen is accurate?
Every computer monitor displays colors slightly differently. If the colors you see on screen don't look the same as they do in real life, try adjusting your monitor's brightness and contrast, or refer to your computer user manual for instructions on how to adjust color settings.
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Do you share my information with anyone?
We will not share your personal information with anyone, except as is required to fulfill your order. View DuneBuggyCrew.com's Privacy Policy for more details.
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